24/7 DATAOPS SUPPORT
We watch your alerts around the clock and fix what breaks, following your SOPs. AI handles first-line troubleshooting and alert triage, and our engineers take care of the rest.
76%
of pipeline incidents resolved without reaching the client’s team.
Running 24/7 for Intentwise through Amazon Prime Day.
Intentwise runs ad operations on Amazon for hundreds of brands. When data lags, campaigns lose money.
We run the L1 layer that keeps their pipelines, jobs and reports moving while their team sleeps.
76%
of issues resolved by Cyces L1, no client escalation needed.
Continuous coverage, Prime Day and seasonal surges included.
Zero deploy access, zero production blast radius.
Every action follows an Intentwise-approved SOP.
How it works
Our engineers review your current pipeline health and application stack.
We work side by side with your team for 14 days and get accustomed with your SOPs.
You see the numbers and the changes we’d make. Then you decide how we scale from there.
The math
Covering nights yourself means a new hire or a split bandwidth.
Cyces covers your nights for a fraction of an SRE hire.
SRE figure: US median total pay, Levels.fyi. Build figure: Bigeye.
We spend the first few weeks learning your SOPs and taking knowledge transfer, so we’re embedded in your team.
Read-only dashboards and database. No access until we’re required.
Ours runs the retry and the backfill, then posts the outcome.